News Release:
CSI Software Enables RV Dealers To Better Manage Customers
The National RV Dealers Association (RVDA) Announces The Relaunch Of Endorsed Customer Tracking and Reporting System, Utilizing Customer Service Intelligence For Use In Customer Engagement.
Editor's Note: This news item was retrieved and first published through RVDA's website.
Fairfax, VA-- The National RV Dealers Association (RVDA) announces the relaunch of the endorsed Customer Tracking and Reporting System, made available through Customer Service Intelligence (CSI). “CSI’s new system is a state-of-the-art customer follow-up tool for RV dealers and their employees,” said RVDA President Phil Ingrassia. “The program is ideal for use in the sales, service, and parts departments and can enhance engage-ment with customers and increase overall satisfaction with the dealership.”
CSI’s Customer Tracking and Reporting System is an all-new, cloud-based program available around-the-clock, seven days a week. The CSI system give dealers the ability to track, measure, and manage customer interact-ions with the dealership and its employees. Regarding tracking, CSI follows up on customers with a personalized telephone call to make sure they are satisfied. To measure effectiveness, CSI will supply dealers with reporting on trends within their dealership that allow them to make more informed business decisions. In addition, dealers receive daily alerts and monthly reports via email. For the first 90 days, CSI will sit with the dealer and review the reports to guide dealers how to best use the information. These features equip dealers with significant information that can be used to properly manage their staff -- impacting employee productivity and company growth.
For the full press release visit RVDA's website here.