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Brock Hill | NASPD | MRV: The Buzz| MobileRVing

Brock Hill | NASPD | MRV: The Buzz| MobileRVing

Brock Hill | NASPD | MRV: The Buzz| MobileRVing

Fueling The Business Of Nature: Brock Hill [NASPD 2016]

Tennessee's State Park Director Discusses Memories, Goals & Teamwork In Elevating Passion & His Beloved Parks

Brock Hill at Justin P. Wilson Cumberland Trail State Park [Courtesy: Brock Hill]

Finding a gig that blends passion and business is a tricky proposition. Brock Hill, State Park Director Of Tennessee, knows what it takes to find his groove. It takes tenaciousness, intention and dexterity...and more than a bit of love The importance of preserving and protecting the precious resource of the State Parks is and  always has been close to his heart. Hill sat down with The Buzz at the National Association Of State Park Directors Conference in French Lick, Indiana to discuss the element of memories, business savvy and protecting what is important.

The Buzz: How did nature shape to be the person you are today as State Park Director of Tennessee?

Brock Hill: As a little boy, my daddy used to take me to the woods all the time.  Daddy liked to hunt and fish so I got to go hunt and fish. We’d go out and look for animal signs before the season.  Most Sundays after church, my father and I would go, and later my younger brother, out into what we called “the country” which was just out in the woods around where we lived in a small town in Tennessee. I suspect it was always in my DNA but that gave it the opportunity to really flourish. Then when I was 15, my daddy took all of us out to Yellowstone…so all of us got to see a national park. I had been to the Smokies and other things in Tennessee but then we got to go to Yellowstone. I think that I have always enjoyed the outdoors. I love hiking…biking…those types of activities. It was probably always there. Then I went to college. I got a business degree. I took marketing classes and I wound up in our family business in my home town. From there, it sort of evolved into [my career as] an elected official. I was the county mayor [in Cumberland] for 4 terms and that was all great. But even when I was in retail, I [always] sought out things that were in the outdoors. We sold boots. We sold outdoor gear…packs…tents. And when I was county mayor, [the outdoors] was a big part of the economic development efforts we had in the community. I have always understood the value that a park brings to a community, particularly a rural community, and maybe more than what you obviously see.

The Buzz: It is about creating a sense of identity…

BH: It is a sense of identity but it also, in many instances, is a toehold for the economic. It wasn’t so much for us [in that community] because we had other things going on too but I felt it was a critical component. We live in a beautiful part of the world and we needed to tell people about that. So we buddied up with a park there. And then I got involved in the early development of another park…kind of like a trail…and I led some fundraising efforts to buy some land to add to it. So all my life I’ve sort of been around parks and been involved, but more off-to-the-side showing what I could do but not directly involved. Now I have the opportunity to join Governor Haslam and do what I do here now.

The Buzz: When you came into this position, what were your intentions in approach versus now what you are trying to accomplish?

BH: I think you have to, first of all, realize that you don’t know everything. I was a successful business person and I was a successful person at public service. So running a park system is a lot of business and dealing with the public and meeting their expectations. Those two things I knew how to do but I’d never been a park ranger or anything so I had to hire and surround myself with really good people  who could fill those knowledge voids that I felt like I had.  So I did. We’ve set goals. Early on you have to get a sense of where everything is but eventually we set targets for revenue and reduction of expenses… a couple different business strategies that have worked very well for us.

Brock Hill at Sgt. Alvin C. York State Historic Park. [Courtesy: Brock Hill]

BH: There are also things that other park systems had been doing for years that we were not doing…not that we were bad or lazy or not with it or anything…[but that we] were just going along [with]. We had gotten, at least in Tennessee…and I am not talking about the systems all over America…but I felt we [in Tennessee] were a little bit behind the times. So we got an online reservation system which we did not have which everybody has had for decades or, at least, since the 90s. So we did that. We have a governor who understands the value of the parks. So he invested about 25 million dollars [during] his first budget in May for park infrastructure so we could fix up [some parks]. We had parks that had campgrounds that were substandard but yet were still doing [financially] well. We put the money in those parks initially to fix up those campgrounds to basically preserve our share of the market. Since then we have done other things. And you know what’s funny? Every time we fix something, more people come and business grows. Every time you fix it up, your revenue grows. The Governor has been really good over the course of his two terms to provide us with funding to work on our maintenance backlog. But we [also] have been really good…to look after the money. We’ve reduced expenses and have grown revenue tremendously and, at the end of the day, people look at that kind of stuff as a sign of success. And what we’re trying to do…and I have told all the managers and all the rangers this…is that this is really about customer service in all the basic ways but as far as the big picture [goes], this is just an important institution we belong to. And it’s been around now for almost 80 years. We’ve got to start creating value…and it does have value…so let’s create some value. As we’ve [start to go] through these subtle changes and not so subtle changes, everybody gets it. [The key is] we’ve got to generate revenue if we want to sustain ourselves as an organization…because we truly do…we preserve and protect things that nobody else would preserve and protect….from Realfoot Lake and Rocky Fork over in East Tennessee to David Crockett and Fall Creek Falls, one of the top ten parks on anybody’s list…everything we do, we do for preserving ecosystems, beautiful scenic beauty and these great stories.

The Buzz: From talking to you, it is clear you know the business…you know the background…but the passion you have truly comes through as well.

BH: I was a good choice. (smiling) I don’t know if they knew when they chose me I would be that good of a choice. I don’t say that in a bragging way or boastful way. I just have always loved the parks…and I do have passion for them. I believe in them. I have personal memories of them like a lot of people do. But a lot of people have personal memories and they can’t take those memories and transform them into the energy it takes to run a park system. I brought with me pure luck or luck of the draw. I did run a business and I did OK at it. It’s interesting though…the county budget I operated with is almost the same amount in terms of numbers than I am managing as a state park director. It all matched up pretty well…and I think my folks [in the system] realized that I was somewhat of an outsider. The previous [state park] directors [in Tennessee] have all been lifelong rangers and moved through the system. I also knew that I might not be completely 100% welcomed. But it’s funny…several of them told me early on, “Man we’ve never had anybody like you before. You’re walking our butts off!” We would go back into the woods and I would say “Let’s go down there and look at that”.  I didn’t realize when they said [that] that a lot of folks they had in the past were not like me… [in other words] someone who would get out of the car, look around and get back in the car and drive away. That’s not who I am. I love what they do as professional rangers…and I respect that…and I think they have grown to respect me for what little I know. And they’re following…and I’m leading. And it’s all working out…and the system’s doing pretty well.

Brock Hill with fellow outdoorsmen. [Courtesy: Brock Hill]

The Buzz: Can you talk about the importance of being here at NASPD and connecting with your fellow directors?

BH: We all…and it has truly been said many times today…we all share the same kind of issues and problems we have to deal with. But being from all the different parts of the country, we do bring different perspectives. I think that that is the strength of this organization in that you get a lot of people who have had to deal with this kind of stuff. And some things work and some things don’t. We [discuss] our successes and our failures…and it gives us the opportunity to talk those things through. But I think the most important thing is that all these people are really good at what they do and the idea that we are all hanging out together and learning from each other is elevating everybody’s game.

The Buzz: Everyone has their own opinions but there are also discussions back and forth.

BH: We do. We do.  What I do in Tennessee probably wouldn’t work in California. It might or it might not. I don’t know. It is great to get all the different states together and again, I think there is such strength in that unity because we all look around and say “these guys are pretty sharp”. It elevates everybody’s game. Again, there is that overriding “big picture”…whatever you want to call it…”big idea”…that what we do truly is meaningful. It is not just making money. It is not just praying that some tourists go and see a waterfall or something…it is just really cool. We are preserving and protecting the resources whether it historical, cultural, natural, whatever…we are preserving and protecting that for all time.


Tim Wassberg

A graduate of New York University's Tisch School Of The Arts with degrees in Film/TV Production & Film Criticism, Tim has written for magazines such as Moviemaker, Moving Pictures, Conde Nast Traveler UK and Casino Player. He enjoys traveling and distinct craft beers among other things.

Make Sure To Stay At:

Fall Creek Falls State Park, which is Tennessee’s largest and most visited state park and encompasses more than 26,000 acres sprawled across the eastern top of the rugged Cumberland Plateau. Laced with cascades, gorges, waterfalls, streams and lush stands of virgin hardwood timber, the park beckons those who enjoy nature at her finest.

   March 02, 2017

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