News Blip: Outdoor Store A Proven Success
AL.com Reports On "Mark's Outdoors" Family Business Going Above And Beyond In Customer Service And Reaping The Benefits
Mark Whitlock Jr. and his mother Dana took over the family business when his father Mark Sr. passed away. Customers loved the way Mark Sr. ran the business and a handful always came back. Mark Jr. wanted to keep customer service the focal point of the store so as to not lose customers and change the way his dad operated Mark's Outdoors. The store has become a great success under the new leadership.
AL.com writer Kelsey Freeman relays what owner Mark Jr. says in her article: He says the best compliment is when customers tell him the store is run "just like when Mark Sr. was here." There were only two or three local outdoors stores when Mark's opened, and Mark Jr. says his dad would always tell him "the one thing they all lacked was customer service." The store in Vestavia Hills, Alabama impacts the community in a positive way. They provide them the means to get outside and stay healthy, but do so in a way that people know they care. The community even brings employees meals for the holidays.
Check out the whole article at AL.com right here.
-MRV: The Buzz